Digital Product Designer – Expert / Design Researcher

  • Full Time
  • Toronto


Job Details:
Job Title: Design Researcher (Expert)
Location: Toronto, ON (Hybrid Onsite)
Duration: + Months

The Design Researcher will be supporting product owners and members of the design team to ensure that our product strategy and feature designs align with user goals and needs. The research will inform the design and implementation of new web-based applications for our client’s business clients, from small business up to multinational corporations.

These initiatives are part of a multi-year transformation of our client’s business banking services.


  • Proactively identifying opportunities for research to inform product strategy and design decisions, and create alignment around those opportunities and results
  • Conducting generative and evaluative research with business banking clients
  • Representing the voice and needs of our users
  • Designing and facilitating internal workshops to gather information about new work or areas of focus
  • Managing multiple research activities by effectively prioritizing and communicating those priorities and their implications with peers and partners
  • Planning and managing a small research budget over the course of a year.
  • Comfort in leading both generative and evaluative research independently and with limited guidance (experience conducting research in a BB setting strongly preferred, but not required)
  • Ability to proactively identify opportunities for research based on the product strategy and roadmap (without anyone asking for it)
  • Ability to collaborate and build relationships with cross-functional partners (Product, Tech, Business, Marketing, etc.) across seniority levels in a matrixed organization
  • Ability to think both at the strategic level to inform the trajectory of the business, and at the tactical level to inform day-to-day product and design decisions
  • Strong storytelling skills to bring research findings to life in a way that is meaningful to and appropriate for a specific audience
  • Patience to guide other researchers and designers in developing their research skills so that they can take on more research activities over time
  • Future State of Success In This Role:

  • This person will have become a trusted source of knowledge on the needs of our clients, research done to date and major gaps to explore in the future
  • They will have earned the respect of, and built strong working relationships with their peers and partners
  • They will have demonstrated success in having research findings influence our product’s trajectory and design
  • They will continue to increase the reach and impact of research within the organization

  • Qualifications:

  • Must Haves:Deep experience conducting generative and evaluative, qualitative research using a variety of research methodsProficiency for in-person and remote workshop design and facilitationStrong presentation and storytelling skillsExperience collaborating effectively with designers and members of other functional teams (Product, Tech, Business, Marketing, etc.)
  • Nice to Haves: Experience conducting research in a BB setting (strongly preferred)Experience working in highly regulated industries (financial institutions, healthcare/pharma, etc.)Experience with our current tool set: Alida, Maze, Fable, Figma, Mural
  • If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me at , even if we have spoken recently about a different position

    “Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

    We will be happy to work with applicants requesting accommodation at any stage of the hiring process”.