Digital Customer Support Associate- Entry Level

isure is Canada’s fastest-growing digital insurance brokerage and we are hiring for a Customer Support Representative. We offer a wealth of features and technologies as offered by large leading insurance companies but with the customization of service and advice of skilled insurance brokers.

Our team provides you with the tools to succeed, including one-on-one training, ongoing support, continuous education, knowledge and technology. You are required to pass the Register Insurance Brokers of Ontario Level 1 exam with in your first 3 months at isure or your employment will end.Processing new insurance applications and policy changes on multiple insurance company portalsData entry and updating customer files in our Broker Management System (BMS)Handling overflow of inbound calls from all departmentsMaking outbound calls to insured clients as well as outbound lead callsNew business uploads to various insurance portalsHandling all brokerage customer billing inquiriesOther duties as assignedA successful Customer Support Representative will exemplify the following core qualifications and skills:Post-secondary education in Business Administration or other relevant field(s) required (A suitable combination of education and experience may also be considered)Excellent communication and learning skillsProven time management skills and the ability to prioritizeA team player with a strong work ethicAn unwavering commitment to delivering professionalism and expertise to our clientsAbility to work under pressure in a fast-paced environment with tight deadlinesClose attention to detailEagerness to learn, a can-do attitude, and a desire to further their careerHere is what isure offers you:Education reimbursement programEmployee discounts on home and auto insuranceEmployee referral programPaid vacation, sick and personal daysGroup Benefits PlanA fun and casual work environmentTeam-building eventsSemi-annual employee reviews and opportunities for development/growth