Department Manager

Job Description

Department Managers play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates, executing strategic merchandising plans, managing inventory, and ensuring an exceptional customer experience. This role combines hands‑on retail expertise with people leadership to foster a high‑performing, customer‑focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and procedures.

• Proven ability to lead and motivate a team in a fast‑paced retail setting.


• Strong organizational and problem‑solving skills with the ability to manage shifting priorities.


• Demonstrates a passion for customer service and a commitment to achieving sales goals.


• Previous experience in retail sales and team supervision is preferred.


• Ability to work a variable shift schedule including mornings, evenings and weekends.


• Product knowledge within the department is considered an asset.


• Ability to lift up to 55 lbs and stand for extended periods.


• CSA‑approved steel‑toed footwear is required while on shift.


• Grade 12 diploma or equivalent is required.


• Career progression opportunities include advancement to Assistant Manager roles.

What we Offer

• Wellness Program


• Employee and Family Assistance Plan


• Employee Discounts


• Medical, Dental, Vision, RRSP Matching, and PTO benefits


• Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

Responsibilities

• Lead the department by setting the example in safety, customer service, and visual merchandising standards.


• Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets.


• Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed.


• Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities.


• Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture.


• Partner with the Assistant Manager to support store‑wide initiatives, uphold operational standards, and contribute to a positive team environment.