Customer Support Associate

Job Description

Customer Support Associate (Mail Room)



Support key operations in a fast-paced print and document management environment. This on-site role focuses on administrative support, data accuracy, and quality control. Ideal for detail-oriented individuals with strong Microsoft Office skills and a customer-first mindset.



What is in it for you:




• Hourly salary of $17.92.


• 6-month contract.


• Full-time position: 37.50 hours per week.


• Weekday schedule from 8:00 am to 5:00 pm.


• On-site work in a dynamic environment.


• Join a passionate and inclusive team of professionals



Responsibilities:




• Deliver service that aligns with Service Level Agreements and client expectations.


• Perform general administrative tasks including supplies fulfillment, filing, data entry (Meridian system), and report preparation.


• Maintain accurate records, logs, and reports, including month-end summaries.


• Replenish inventory and consumables for production printers.


• Enter and validate index attribute data for scanned documents, ensuring each entry is unique and complete.


• Follow exception handling procedures for unreadable or missing fields.


• Conduct quality assurance checks on scanned documents, ensuring image clarity, correct indexing, and accurate reproduction of source material.


• Identify and report poor source quality and document scanning errors (e.g., "gulps", tears, misfeeds).


• Prepare, compile, verify, and sort source documents for data entry.


• Correct and update incomplete or inaccurate records.


• Provide backup coverage for absent coworkers and assist the team as needed.


• Adhere to safety and security procedures at all times.


• Escalate unresolved issues to management when necessary.



What you will need to succeed:




• High school diploma required.


• Post-secondary education in administration or a related field is considered an asset.


• Previous experience in an administrative, clerical, or operations support role.


• Experience with data entry, document handling, indexing, or quality assurance activities.


• Excellent attention to detail with the ability to perform quality checks and ensure data accuracy.


• Proficiency with Microsoft Office tools and comfort using billing or tracking systems.


• Strong organizational and time-management skills.


• Ability to follow established procedures, service level agreements, and workflows.


• Excellent communication skills and a client-focused, professional mindset.


• Able to work independently while contributing positively to a team.


• Adaptability and willingness to thrive in a dynamic work environment.


• Respect for confidentiality, integrity, and security protocols.


• Physically able to lift paper boxes and handle internal deliveries.


• Experience in print, mail, or document management is an asset but not required.



Why Recruit Action?



Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.



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