Customer Success Representative
Job Description
Job Description
Job Description
Description
We are looking for an outstanding verbal communicator, active listener and natural problem solver to join our team. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children’s future.
Responsibilities
· Delivers exceptional customer experience to Embark customers and prospects.
· Identifies customer needs and provides best solution or guidance in the best interests of customers.
· Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone, e-mail and online chat, including contributions, payments and general account related inquiries.
· Offer and guide customer to leverage digital and self serve options, seek out opportunities to meet with licensed specialists in other departments (e.g. refer new customers to Sales teams) and create easy & smooth experiences.
· Takes ownership of challenges as they arise, identifying gaps and opportunities to keep customers on track.
· Looks for ways to enhance or improve overall customer experience.
· Organizes customer related information to ensure accuracy, completeness, and confidentiality.
· Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects.
· Broader accountabilities may be assigned as needed.
· Supports customers who contact us through our centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedule may differ from week to week in terms of days worked, hours, and shifts.
Skills, Knowledge and Expertise
· One year of experience providing excellent customer service and/or working in a customer support department
· Superior written and verbal communication skills, with a proven ability to express yourself clearly and give your full attention to customer needs over the phone.
· Well-organized and detail-oriented, with the solid record-keeping skills needed to work with our customer tracking systems.
· Excellent organizational and time management skills and thrive on multi-tasking in a fast-paced environment.
· Strong analytical and problem-solving skills
· Proficient with Microsoft Office 365
· Being flexible to meet the needs of the Customer Success Centre.
How to Apply
Ready to start your career as a Customer Success Representative at Embark Student Corp.?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Embark Student Corp. in Mississauga.
Is this a remote position?▼
This appears to be an on-site role in Mississauga.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.