Customer Service Specialist

Job Description

<p><strong> LOOKING FOR AN AMAZING CAREER OPPORTUNITY?</strong><p></p><p><strong> WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO!</strong></p><p></p><p> Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!</p><p></p><p><strong> KWE IS CURRENTLY HIRING FOR A CUSTOMER SERVICE SPECIALIST </strong></p><p></p><p> KWE is currently looking for a Customer Service Specialist who is focused on delivering a world class customer service experience to our valued customers. As a member of our team, you will be responsible for smooth transactions by using KWE’s vast worldwide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors. </p><p> </p><p><strong> WHY KWE?</strong></p><p></p><ul><li> On-going training and development to ensure your success. </li><li> A fast-paced, dynamic, and fun environment with a great team. </li><li> A generous bonus program linked to company & individual success. </li><li> Competitive and equitable compensation packages. </li><li> Dental, Medical, vision, Life, dependent life, and critical illness insurance. </li><li> Employee Assistance Program. </li><li> Paid time off benefits. </li><li> Defined Contribution Pension plan after 2 years with company contribution of 3 percent. </li><li> Immediate RRSP eligibility. </li><li> Flexible work arrangement 4 days onsite, 1 remote. </li></ul><p></p><p><strong> REQUIREMENTS </strong></p><p></p><ul><li> Formal Academic Training in related field of study from two-year college or technical school; or 2 to four years related experience and/or training; or equivalent combination of education and experience. </li><li> Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. </li><li> Ability to write reports and business correspondences. </li><li> Ability to effectively present information and respond to questions from groups of managers, clients, and customers. </li><li> Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. </li><li> Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. </li></ul><p> </p><p><strong> DETAILS OF THE JOB </strong></p><p></p><ul><li> Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints. Specializing in key assigned/troubled accounts. </li><li> Take the lead in handling of special projects/accounts as assigned, coordinate, and monitor movement of shipments from overseas offices and send pre-alert notices to customers for upcoming shipments. </li><li> Ensure business relationships and services levels are maintained (customers and vendors). Respond to overseas enquiries, and trouble shoot. </li><li> Complete accurate monthly reports as requested by management and customers and support the sales department in negotiating rates and quotes for services. </li><li> Assist the division/department manager in the effective maintenance of the companies ISO Policies. </li><li> Participate in meetings and overall objectives for the terminal. </li><li> Ensure accurate filing system(s) are maintained, update/input details of shipments in system and ensure accuracy for billing. </li><li> Participate in various customer service appreciation events (including meeting, luncheon, etc.) to assist in the retention of current customer base. </li><li> Responsible for the effective maintenance of the companies ISO Policies. </li><li> Comply with all safety policies, practices, and procedures. </li><li> Report all unsafe activities to Management and/or Human Resources. </li><li> Provide back up support and training within department during busy periods, vacations, and unexpected employee absences. </li></ul><p> </p><p><strong> ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW </strong></p><p></p><p> KWE is committed to providing accessible employment practices. For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please email . </p><p> </p><p> For general information on accommodations in our workplace, see our Accessibility Standard for Customer Service, posted on our web site at: </p>