Customer Service Representative

Job Description

<h3>Job Description</h3><p>Job Description<p>Company Description<br><br><p>At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.</p><p>As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!</p>Job Description<br><br><p>This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.</p><p><strong>Major Responsibilities: </strong></p><ul><li>Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.</li><li>Have a passion for food and knowledgeably handle all customer questions or comments confidently.</li><li>Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.</li><li>Package, stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.</li><li>Keep the work, storage and store areas clean and safe at all times by performing general “housekeeping” as required, including sweeping, mopping and dusting.  </li><li>Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.</li><li>Perform designated opening and closing procedures and offer assistance to other team members as requested.</li><li>May be requested to undertake other related duties on a periodic basis.</li></ul>Qualifications<br><br><ul><li>Superior customer service, organizational and interpersonal skills.</li><li>Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.</li><li>Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.</li><li>Ability to work in a team environment with clear and effective communication style, both written and oral.</li><li>Flexible schedule, including weekends, evenings and holidays.</li><li>Fluency in English and French shall be considered an asset.</li></ul><p><strong>Work & Sensory Environment: </strong></p><ul><li>Required to stand for long periods of time during shift.</li><li>Required to lift, carry or handle heavy objects.</li><li>Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).</li></ul><br><br>Additional Information<br><br><p><strong>FBGTA</strong></p><p></p><p><strong>Accommodation is available upon request for applicants and employees with disabilities.</strong></p></p></p>