Customer Service Representative

Job Description

Job Description

Job Description

Salary:

Sinclair Supply Ltd. has been proudly serving the HVAC-R industry since 1946 and were just getting started. As a leading wholesale distributor, we believe in more than just moving products.

Why Join Our Team?

At our company, we dont just provide products and services we build relationships. As a Customer Service Representative, youll play a key role in connecting with customers, understanding their needs, and guiding them to the right solutions.

If you are passionate about helping people, relationship-driven, enthusiastic, and thrive in an environment that values curiosity, humility, and creativity, this is your chance to make an impact while contributing to the success of a respected, established company.

Duties/Responsibilities:

• Manage customer phone inquiries, ensuring professionalism and resolution of issues.
• Create standard new sales orders for phone inquiries and/or efficiently and effectively transfer calls to more senior applicable team members.
• Initiate local warranty claims promptly and accurately.
• Respond to inventory inquiries and assist customers with product availability and established alternatives.
• Provide coverage for sales counter, as needed.
• Support sales and warranty team by providing freight quotes for special deliveries and return shipments.
• Assist with operational activities and continuous improvement projects during shoulder season.
• Ensure compliance with company policies, procedures, and industry standards.
• Perform other related duties as assigned by the Customer Experience Manager.
  

Qualification/Experience:

• High school diploma or equivalent.
• HVAC experience would be a major asset to this role.
• 1-2 years of experience in customer service, warehouse, or administrative roles.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Experience operating inventory management systems is an asset.
• Problem-solving mindset with the ability to handle difficult situations professionally.
  

Additional Requirements:

• Must be available for full-time, on-site work; remote work is not available.
  

Salary/Benefits:

Competitive compensation and benefits package.