Customer Service Representative

Job Description

<p><strong>Position</strong>: <strong><u>Customer Service Representative</u></strong></p><p><br></p><p><strong>Company Name:</strong> C2 Imaging Canada</p><p><br></p><p><strong>Business Address: <u>1481 Lindsey Place, DELTA BRITISH COLUMBIA V3M 6V1</u></strong></p><p><strong>Job Type</strong>: <u>Full-time, On-Site, Permanent position.</u> Monday to Friday, 8:00am to 4:30pm.</p><p><strong>Reports To</strong>: Production Manager</p><p><strong>Pay Range</strong>: $45k to $53k salary per year based on experience, plus health and wellness benefits, RRSP plan, two weeks of paid vacation per year.</p><p><br></p><p><strong><u>To Apply: Please email a Cover Letter and Resume.</u></strong></p><p><br></p><p><strong>Summary </strong></p><p>C2 Imaging Canada is a leading printing, graphics and signage company that custom manufactures high-quality signs and marketing materials for major brands and businesses across the country and around the world.</p><p><br></p><p>We are currently seeking a dedicated and detail-oriented <strong>Customer Service Representative</strong> to join our team in Delta BC. Working from your own desk in our support team office, you will ensure prompt communication and recording of all order related details, as well as responding to enquiries and sales requests, coordinating production times with management, tracking the progress of orders, attending daily meetings to review ongoing work and assisting with producing and maintaining order documentation needed for the manufacturing and distribution process.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Customer Service Excellence:</strong></p><ul><li>Serve as the primary point of contact for customer inquiries, concerns, and issues.</li><li>Resolve customer complaints and questions with professionalism, patience, and a positive attitude.</li><li>Maintain a thorough understanding of our products, services, and company policies to provide accurate and helpful information to customers.</li><li>Utilize problem-solving skills to address and resolve customer issues in a timely and efficient manner.</li></ul><p><strong>Customer Engagement and Retention:</strong></p><ul><li>Promote customer engagement by actively listening to their needs and providing personalized solutions.</li><li>Identify opportunities to upsell and cross-sell products and services, while ensuring a positive customer experience.</li><li>Proactively engage with customers to gather feedback and identify areas for improvement.</li></ul><p><strong>Production Support:</strong></p><ul><li>Produce, Manage, and maintain estimates and orders that are currently in production.</li><li>Process orders, estimates, and invoices according to company policies and procedures.</li><li>Collaborate with the sales and marketing teams to support their customer's needs and ensure a seamless customer experience.</li><li>Maintain communication for the successful completion of orders from start to finish</li><li>Assist with the development and implementation of customer service strategies and initiatives.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>"Print" experience is a big plus, but we are willing to train the right candidate.</li><li>Excellent verbal and written English communication skills.</li><li>Positive attitude and willingness to learn and adapt to new processes.</li><li>Comfortable using a calculator for calculating basic pricing and sizes</li><li>Strong customer service orientation and ability to handle multiple tasks simultaneously.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook).</li><li>Ability to work as part of a team and independently.</li><li>High school diploma or equivalent.</li></ul><p><br></p><p>C2 Imaging offers a competitive compensation package, including health benefits and opportunities for growth within the company. If you are an enthusiastic and organized individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.</p><p><br></p><p>C2 Imaging is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.</p><p></p>