Customer Service Representative, Casual

Location Address:

2460 Stanfield Road, Mississauga

Number of Openings:

1

Salary / Pay: $17.85/hour

Job Posting Description:

#LI-Onsite

We are looking for a highly organized and customer-focused individual to join our team as a Customer Service Representative/Administrative Clerk. You will combine administrative skills with experience delivering outstanding customer service.

If you are customer-focused and have experience establishing procedures to ensure client satisfaction, then this is the role for you!

About the Role

• Provide professional support to customers by phone, email, and in-person interactions.
• Handle inquiries, resolve complaints, and ensure customer satisfaction.
• Process and manage customer order, invoices, returns, and refunds.
• Maintain accurate and up-to-date records in our systems.
• Assist with general office responsibilities, including filing, data entry, and reconciliations.
• Prepare reports and other administrative documents.
• Collaborate with team members to improve office operations and customer service strategies.

About You

• High school diploma required, additional education or certifications
• Proficiency in Microsoft Office Suite (Word, Excel (can maintain complex spreadsheets) and Outlook)
• Experience in a customer service and administrative role
• Experience interpreting and responding to customer requests
• Proficiency in establishing procedures to ensure client satisfaction
• Experience documenting customer issues in detail
• The ability to lift and carry weights up to 40 lbs (18 kgs).
• Hours available to casual employees will depend on the operational requirements of the department and are scheduled in accordance with the Collective Agreement based on an employee’s seniority and availability.
• This job is part of a union, requiring payment of union dues, which is currently 1.35% of your gross earnings.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

Union / Non-Union:

Union

Job Posting End Date:

January 14, 2025

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.