Customer Service Representative (Administrative Clerk)

Our product is beverage alcohol. We’re looking for a Customer Service Representative (Administrative Clerk) to join our GTA Service Centre team located at 2460 Stanfield Road, Mississauga, ON. Reporting to the GTA Financial Supervisor, you will provide customer service excellence to licensee, LCO and diplomat customers. We prize safety, speed, accuracy and enthusiasm.

If you are hardworking and ready to deliver the best customer service, then this is the opportunity for you!

About the Role

• Verify and process invoices, receipts, and other financial documents for payment or reimbursement
• Provide general administrative support, including data entry, filing, and document management
• Investigate and resolve discrepancies or issues identified during reconciliation processes
• Prepare and maintain accurate reconciliation reports for management review
• Update and maintain inventory records and databases, ensuring accuracy and completeness
• Handle incoming calls, emails, and inquiries, providing timely and professional responses
• Collaborate with team members to ensure accurate and up-to-date documentation and back up of financial and no financial transactions
• Identify opportunities for process improvement and contribute to the development of more efficient reconciliation procedures
• Physically able to load and unload cases of beer, wine, spirits, and cider that weigh between 40 lbs (18 kg if you prefer the metric system) and 60 lbs (27 kg)
• Additional responsibilities as needed

About You

• Exceptional customer service skills
• Excellent attention to detail and accuracy in data entry and reconciliation tasks
• Exceptional organizational skills and the ability to manage multiple tasks simultaneously
• Effective communication skills, both written and verbal
• Demonstrated proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Bilingualism in French considered an asset
• You must be eligible to work in Canada, and be a minimum of 18 years of age
• You agree to submit to a Criminal Background Check, at your own expense, before commencing work with the LCBO. (If you have a satisfactory criminal record check issued within the past six (6) months of your first day of employment, this will suffice

What you need to know

• You are required to be available Monday through Saturday open availability and additional occasional Sunday availability.
• The rate of pay is $17.85 per hour (with an additional 8% in lieu of benefits, and an additional 4% for vacation pay)
• Hours are not guaranteed but are scheduled in advance by the Manager. However, on occasion, you may be called in to work on short notice.
• This job is part of a union, requiring payment of union dues which is currently 1.35% of your gross earnings

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued.  Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

Please submit your resume via Workday by 11:59pm on the deadline date.  We appreciate your interest and advise that only those selected for an interview will be contacted.