Customer Service Representative

Altis Recruitment

Company Overview:

Join our client’s team, a prominent player in the insurance industry dedicated to delivering unparalleled service to our clients. With a commitment to excellence and innovation, we are seeking a talented Bilingual (French) Processing Clerk to contribute to our dynamic team.

Location: On-site (100%) in Mississauga

Salary: $22.00 per hour

Work hours: Monday to Friday, must be flexible between 8AM-7PM (you will work 8 hour shifts)

Position Overview:

As a Bilingual (French) Processing Clerk, you will play a pivotal role in our day-to-day operations by accurately processing insurance-related documents and providing support to their team. Fluency in both English and French is essential for this role, as you will be responsible for communicating with clients and stakeholders in both languages. Your meticulous attention to detail and ability to thrive in a fast-paced environment will be critical to your success.

Key Responsibilities:

  • Process insurance documents accurately and efficiently, adhering to company policies and procedures.
  • Communicate with clients and stakeholders in both English and French to address inquiries and provide assistance.
  • Maintain organized records of processed documents and ensure timely completion of tasks.
  • Collaborate with team members to streamline processes and enhance efficiency.
  • Assist with other administrative duties and special projects as required.


  • Fluency in both English and French (written and verbal) is mandatory.
  • High school diploma or equivalent; additional education or certification in administration is advantageous.
  • Previous experience in an administrative or clerical role, preferably within the insurance sector.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Exceptional attention to detail and ability to multitask effectively in a fast-paced environment.
  • Strong communication and interpersonal skills.

Education and/or Experiences:

  • High school diploma or equivalent.

Language and Communication Skills:

  • Excellent verbal and written skills required, along with good customer service skills.
  • Must display excellent phone and email etiquette.

Professional Skills:

  • Must maintain strict confidence with regards to sensitive information.
  • Must be proactive, self-disciplined, and self-motivated.