Customer Service Representative

Arch Staffing

Customer Service Representative
Woodbridge, Ontario, CA
$50,000 per annum

About Us:
Arch Staffing and Consulting has partnered with a leading hardware store in Ontario, in their search for a dynamic Customer Service Representative to join their team and contribute to the continued success of their ventures.

Job Description:
As a Customer Service Representative in the hardware industry, you will play a pivotal role in ensuring customer satisfaction and contributing to the overall success of our business. Your responsibilities will include:

Key Responsibilities:

Customer Interactions: Communicate with customers in person, over the phone, and via email, providing assistance and information regarding hardware products and services.

Address customer inquiries, resolve issues, and ensure a positive customer experience.
Product Knowledge: Acquire and maintain extensive knowledge of hardware products to effectively assist customers with inquiries and product selection. Stay informed about new hardware products and updates.
Order Processing: Process customer orders accurately and efficiently.

Coordinate with relevant departments to ensure timely delivery of products.
Problem Resolution: Handle customer complaints and issues professionally, aiming for swift resolution and customer satisfaction.
Sales Support: Assist in sales activities by providing product information and recommendations. Identify upselling and cross-selling opportunities.
Documentation: Maintain accurate records of customer interactions, transactions, and inquiries.

Proven experience (2-3 years) in customer service, preferably in the hardware industry.
Excellent communication skills, both verbal and written.
Strong interpersonal skills and the ability to build positive customer relationships.
Basic computer skills and proficiency in relevant software.
Familiarity with inventory and order processing systems.
Problem-solving abilities and a customer-focused mindset.

Competitive salary: $50,000 per annum.
Health benefits package.
Opportunities for professional growth.
Work Hours:

Monday to Thursday: 8:00 AM to 5:00 PM.
Friday: 8:00 AM to 4:00 PM.

Get in touch with us at:

About Arch Staffing and Consulting
Arch is a diverse and global staffing firm incorporated in 1993.

Along with our other divisions, we employ over 20,000 consultants in 72 offices around the world. Arch Staffing & Consulting will be the premier global staffing resource our clients, candidates, and colleagues count on.

We focus on finding our candidates their ideal job and we help our clients find ideal candidates.
Arch provides professional and commercial services for all industries, including information technology, accounting & finance, administration, skilled trades, engineering, healthcare, and industrial.
Our team has more than 100 years of combined experience in the staffing industry, and a large network of proven talent. We have built a culture that attracts and retains the best talent in the industry.

At Arch Staffing, placement is just the beginning of the process.