Customer Service Representative

Primary Job Posting Location:

Burlington, Ontario Canada 

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position provides customer service to internal and external customers and will be responsible for responding and resolving customer inquiries. This role performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources and the handling of small-scale projects. This position performs general office duties including word processing, data entry, auditing documents, answering phones or conference calls, meetings and other duties as assigned. The role may deal with confidential material on a regular basis.

Job Type: Full-Time / Fixed-Term / On-site

Workdays: Monday to Friday (must be able to work ALL 5 days of the week)

Shift Hours: 8.30 AM to 5.00 PM (must be able to work a minimum of 40 hrs. per week)

​Shift Duration: 8 hours a day

Work Location: 4156 MAINWAY BURLINGTON, ON L7L 0A7

Hourly Wage: $19.42 per hour

Key Responsibilities and Duties

• Answer incoming calls from customers.
• Assist customer with request for information, complaints and resolving issues via phone, email or other media.
• Follow communication procedure, work instructions, guidelines and policies.
• Prepares complex reports/presentations.
• Performs analysis using various software packages and databases.

Requirements

• 2 years of previous warehouse ‘s office experience – Required 
• Intermediate computer skills: Word, Excel, SAP and Outlook (Microsoft Office)
• Excellent verbal and written English (proficiency) communication skills – Required  
• Typing speed of 40+ words per minute with 90% accuracy
• Fast learn and adapt skills to different systems
• Ability to work with minimal supervision
• Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills
• Ability to work in a fast-paced environment
• Bachelor’s degree or international equivalent – Preferred

​Expenses/Working Conditions

• Adhere to the company’s Appearance Guidelines.

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.