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Customer Service Representative

Regional Municipality of Peel

Location

7795 Torbram Road, Brampton, ON

Full job description

Job Description:Customer Service Representative

Waste Management – Public Works

1 Short Term Contract Full-Time Position, Duration 6 months

Compensation: $30.20/hr to $37.37/hr

Hours of Work: 35 hours of work per week

Work Mode and Location: Onsite: Providing on-road support to residents while based out of 7795 Torbram Rd, Brampton, ON.

 

Working with the Waste Planning and Waste Collection and Processing teams, the mandate of the position will be focused on assisting with the implementation of the Radio Frequency Identification (RFID) Waste Collection Reporting System and assisting with the implementation of the Recycle Right campaign to educate property management and owners, facility superintendents and residents on proper recycling practices by providing promotional and educational materials and conducting on-site lobby displays at all multi-residential locations across the Region.

 


Major Responsibilities:

  • Provide on-road support for the implementation of the RFID Waste Collection Reporting System, including but not limited to:
    • Installing RFID tags on garbage and recycling containers by working in teams of two.
    • Collecting information from service locations and uploading the information into an online database by entering RFID tag numbers and verifying locations with handheld readers.
  • Educate and engage property managers/owners, facility superintendents and residents at multi-residential and institutional locations across the Region on the Region’s waste management programs and services.
  • Educate and engage multi-residential residents about waste management issues and help promote the Region’s various waste minimization programs, specifically the Recycle Right, campaign program.
  • Monitor and report on the RFID data to ensure consistency and assist in the resolution of service deficiencies involving contractors and vendors
  • Coordinate the delivery of promotional materials to all multi-residential units and institutional facilities and conduct promotion, education and outreach activities at on-site lobby displays at service locations.
  • Document and report all related service delivery problems and complaints encountered.
  • Prepare related memos, updates and report
  • Performs daily tasks and other duties as assigned in a safe and healthy manner in compliance with the Region’s Work Health and Safety policies.

Qualifications:

  • Minimum high school diploma or equivalent.
  • Excellent customer service, administrative, organization and time management skills.
  • Strong interpersonal and communication skills (verbal and written) to liaise internal and external clients.
  • Willing to engage confidently with members of the public as a subject matter expert.
  • Knowledge of general waste management operations and terminology.
  • Able to lift a minimum of 44 lbs from the ground to shoulder height.
  • Ability to load and unload carts manually into and out of a pickup truck.
  • Ability to perform physical tasks without restrictions.
  • Ability to work with power tools to a minimum of shoulder height.
  • Proficient in Microsoft Office with emphasis on Excel, Word and Access.
  • Ability to work independently or as part of team.
  • Must possess a valid class “G” driver’s license.
  • Must provide own CSA approved safety footwear.

Interview: Our recruitment process may be completed with video conference technology.

 


If this opportunity matches your qualifications and experience, please apply on-line.

 

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

 


Peel Region remains committed to uninterrupted service delivery during the transition outlined in the Peel Transition Implementation Act, 2024, introduced by the Ontario government on December 12, 2024. If passed, this legislation would transfer responsibility for regional roads and stormwater infrastructure to Brampton, Caledon, and Mississauga by July 1, 2026, or as determined by the Minister. Waste collection and all community recycling centres in Mississauga, Brampton and Caledon would also transfer to the cities of Mississauga, Brampton and Caledon. Peel Region continues to offer meaningful opportunities for skilled professionals to make a lasting impact during this period of change and beyond. For more details, visit peelregion.ca/transition

About Us:

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.
Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.
Recognized by Canada’s Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won’t find a better opportunity than Peel Region.

Additional Information:

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.

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