Posted: 2 hours ago
Job Description
<h3>Job Description</h3><p>Job Description<p>Salary: <br /><p>Customer Service Lead Job Description</p><p>Nature of Role:</p><p>The Customer Service Supervisor plays a crucial role in supporting store operations, ensuring efficiency in daily tasks, and maintaining high operational standards. This role requires strong leadership, organizational, and problem-solving skills to manage workflows and assist the team in delivering excellent service.</p><p></p><p>Key Responsibilities:</p><p>Customer Service and Team Leadership</p><ul><li><br />Support Assistant Manager of Operations in overseeing the execution of store operations to ensure timely and efficient service<br /></li></ul><p>delivery.</p><ul><li> Address escalated customer concerns, ensuring quick and effective resolutions while<br /></li></ul><p>maintaining a professional demeanor.</p><ul><li><br />In partnership with Assistant Store Mnagaer of Operations, train, mentor, and support Customer Service Associates in understanding and executing<br /></li></ul><p>store policies and operational standards.</p><ul><li> Coordinate daily team activities and assign tasks to ensure operational goals are met.<br /></li></ul><p>Business Operations</p><ul><li> Ensure proper execution of daily operational tasks, including receiving and preparing<br /></li></ul><p>merchandise, shipping orders, and maintaining inventory accuracy.</p><ul><li> Supervise store presentation and replenishment tasks, ensuring that all operational<br /></li></ul><p>standards are adhered to.</p><ul><li> Provide support in processing markdowns, reticketing, and managing stock movement<br /></li></ul><p>to ensure seamless inventory management.</p><ul><li> Collaborate with store leadership and cross-functional teams to streamline operational<br /></li></ul><p>workflows and suggest process improvements.</p><p></p><p>Process and Compliance</p><ul><li><br />Monitor compliance with company policies, including Health & Safety standards, and<br /></li></ul><p>escalate concerns when necessary.</p><ul><li> Ensure the accurate use of inventory management systems and maintain the integrity of<br /></li></ul><p>store inventory.</p><ul><li> Partner with digital and back-office teams to support omnichannel operations, including<br /></li></ul><p>managing online orders, live chat inquiries, and email communications.</p><ul><li> Support the organization and execution of in-store promotions and other businessdriving initiatives.<br /></li></ul><p></p><p>Competencies and Skills Required:</p><ul><li> Strong organizational and leadership skills with experience in managing teams in a retail<br /></li></ul><p>environment.</p><ul><li><br />Proficiency in inventory management systems and store operations processes.<br /></li><li> Excellent problem-solving and decision-making abilities to manage escalations and<br /></li></ul><p>operational challenges.</p><ul><li><br />High level of proficiency in Microsoft 365 Suite, including Outlook, Teams, and<br /></li></ul><p>SharePoint.</p><ul><li><br />Strong communication skills with the ability to collaborate across teams and functions.<br /></li><li> Detail-oriented, with the ability to manage multiple tasks and prioritize effectively<br /></li></ul></p></p>
