Customer Care Representative
Job Description
About Us
Park & Fifth is a women-led, locally founded business creating modern pieces for life's most
memorable moments. We believe in a workplace that empowers everyone and nurtures talent.
Mutual respect, curiosity, collaboration, and clear communication are at the heart of what we do.
If you are kind, team-oriented, and passionate about delivering an exceptional customer
experience, we'd love to have you join our growing team!
Position Details
- Schedule: Monday - Friday, 9:00 AM - 5:00 PM
- Compensation: $50,000 - $53,000 annually
- Benefits: Healthcare coverage through Equitable Life
- Vacation: 3 weeks paid vacation per year
- Perks: 60% employee discount, free seasonal product
- Location: On-site at HQ (Vancouver) with opportunity to work 1 remote day per week
About the Role
As a Customer Care Associate, you'll play a key role in providing exceptional service to our
customers - whether that's helping a bride with her order, answering questions online, or
resolving an issue with care and professionalism.
We're looking for someone who is customer-focused, organized, and able to work
independently while also collaborating with a small, supportive team. Ticket volume can vary, so
flexibility and adaptability are important.
Roles and Responsibilities
Customer Interaction
- Respond to customer inquiries via email, chat, and virtual fittings
- Handle escalated concerns with professionalism and empathy
- Manage tickets efficiently to ensure resolutions within 24-48 hours
- Build lasting relationships through clear and caring communication
Team Support
- Mentor and support junior associates as the team grows
- Assist with onboarding and training new team members
Problem Solving & Communication
- Investigate and resolve customer issues promptly
- Collaborate with internal teams to address recurring concerns
- Respond to customer reviews on Google and other platforms
- Track and share trends or feedback with management
Quality & Product Knowledge
- Maintain expert knowledge of Park & Fifth products and policies
- Ensure all customer interactions reflect our brand values and standards
- Follow up with customers after virtual fittings or orders to enhance their experience
What We're Looking For
- Strong written and verbal communication skills
- Compassionate, professional, and customer-focused
- Highly organized and detail-oriented
- Comfortable working both independently and collaboratively
- Adaptable to changing workloads and priorities
- Interest in the bridal or fashion industry is a plus!
To Apply:
Please email with your resume and a short cover letter telling
us why you'd be a great fit for our Park & Fifth team. We look forward to hearing from you!
How to Apply
Ready to start your career as a Customer Care Representative at Park & Fifth?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Park & Fifth in Vancouver.
Is this a remote position?▼
This appears to be an on-site role in Vancouver.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.