Customer Care Representative

  • Full Time
  • Toronto

Skin Vitality Medical Clinic

*Customer Care Representative – *Skin Vitality Medical Clinic*We are seeking an enthusiastic Customer Care Representative to join our team!*

Skin Vitality Medical Clinic is the #1 Provider of Botox®, Juvéderm®, CoolSculpting®, PRP Hair Restoration, Sculptra®, EMSculpt® and Morpheus 8® in Canada with 13 Locations in Ontario. We have grown 1000% in the last two years, opening 4 new locations in 2022.

If it’s growth within a company you are looking for, look no further.

*Description: *The Customer Care Representative role here at Skin Vitality plays a pivotal role as we engage with our patients through diverse communication channels. It serves as the central hub of our patient interactions, reflecting our commitment to maintaining seamless connections and providing comprehensive support to meet their needs.

*Monday to Sunday: 7:00 AM to 11:00 PM*

_Must be available for days, evenings and weekends. _

*Job Responsibilities: *
* Manage inbound phone calls, text, chat, and social media platform queues promptly
* Meet booking ratio targets and quality assurance standards
* Audit test, phone and chat communication for quality and efficiency
* Provide informed product and treatment information to patients
* Maintain a high level of professionalism and urgency
* Participation in ongoing coaching sessions and professional development training

*Skills Required: *
* Ability to type 60 words per minute
* Computer and keyboarding skills are required
* Multitasking while maintaining performance and personable demeanor
* Delivering top-notch customer service
* Proficiency in the English language, including strong verbal and written communication
* Self-motivation and a positive outlook
* Reliability and dependability
* Able to handle challenging customer issues

If you are passionate about customer care and eager to grow with a leading company in the aesthetic medical field please submit your CV today.

We look forward to welcoming you to our team!


Job Types: Full-time, Part-time

Flexible Language Requirement:
* French not required

Ability to commute/relocate:
* Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
* What is your Typing Speed (Words per minute)?
* Are you looking for Full-Time or Part-Time?
* Do you have call center experience?
* What is your availability?

* Toronto, ON (required)

Work Location: In person

Expected start date: 2024-08-12