Cruise Account Representative

Job Description

The Cruise Account Representative administers the planning, forecasting, contracting, and precise delivery of awarded business to a cruise line, directly impacting the company's financial results, reputation, and client relationships. Representative will work in a team-oriented, multi-disciplinary environment in collaboration with the Ambassatours Cruise Corp. management team. This position requires a superiorly organized individual able to tackle multiple projects and duties with appropriate time management.

Responsibilities

• Oversees the procurement of shore excursions through email contact with cruise line head offices
• Prepares proposals specific to the port and clients' requested programs
• Sets tour schedules with the cruise line and works with the ship staff to provide capacities and clear waitlists
• Works with the ship staff to ensure accuracy of tour content being advertised to guests
• Monitors and develops the quality of the shore excursions and guest experiences
• Responds to shore excursion staff inquiries
• Preparation of daily paperwork used by support staff to ensure smooth tour dispatch
• Organization and confirmation of tour vehicles, guides, suppliers, etc. for cruise arrivals
• Resolves shore excursion staff and guest concerns and complaints
• Responsible for reconciliation and signing of invoices
• Supports company cruise support staff including tour guides and pier coordinators
• Maintains strong communication with colleagues, clients & partners
• Maintain tour statistics throughout season
• Participation in regular meetings with manager and department team

Qualifications

Attributes of a Successful Candidate Include, but are not limited to:

• Excellent organizational skills
• Post-secondary degree/diploma in Tourism or Business management
• Excellent oral and written communication skills
• Ability to work well under pressure, multi-task and balance multiple goals and priorities
• Ability to work with a minimum of supervision
• Strong observation skills and attention to detail
• Knowledge of Microsoft suite programs - Word, Excel, Teams, Etc.
• Friendly, customer-focused personality
• Professional manner and appearance

For over three decades, Ambassatours has stood as a leader of excellence in sightseeing in Canada's East Coast, offering award winning land and water tours across Nova Scotia, New Brunswick, and Prince Edward Island. Our heart beats in Halifax, Nova Scotia, where our journey began and continues to flourish.

Our purpose is clear: To Create and Deliver Exceptional Experiences to Enrich the Lives of our Team, Customers, and Communities. This purpose echoes in every tour we conduct, every story we share, and every smile we bring to our guests' faces.

Please join us in exploring the natural wonders and vibrant sea and landscapes of Eastern Canada, and discover why at Ambassatours Cruise Corp., we do more than just Cruise Excursions - we create memories that we hope will last a lifetime.

Ambassatours Cruise Corp. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of employment equity for all applicants and employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ambassatours are based on business needs, job requirements and individual qualifications, regardless of age, race, colour, religion, creed, sex, sexual orientation, gender identity, gender expression, physical or mental disability, or any other of the protected characteristics as per the Human Rights act of Nova Scotia. Ambassatours will not tolerate discrimination or harassment based on any of these characteristics.