Contract Supervisor of Client Programming (two sites)

  • Full Time
  • Toronto

Homes First

Mission Statement: Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Position type: Full-time, Contract

Locations: Scarborough (near Kennedy Rd and Eglinton Ave E) and North York (near Victoria Park Ave and Finch Ave E)

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Hours of Work: Monday – Friday, 9am – 5pm, with one late night shift required.

Contract duration: 11-months contract

Submit Resume to:

Applicants must quote “CSP-24”

The Contract Supervisor of Client Programming will work out of two of our shelters in Scarborough and North York, implement and oversee events, outings and recreational activities that are tailored to the needs of the residents at these locations.

Job Responsibilities:

Gather feedback from residents and staff as to desired programs, outings, recreational activities, that would best serve the needs of clients; design and oversee their implementation and evaluation.

Connect with outside individuals or agencies that provide services to meet these needs

Monitoring current and ongoing programs, providing support, and evaluating performance on a regular basis.

Keeping data and statistics on programs, events and outings. Recording attendance and involvement at activities and events of all internal and external stakeholders including staff, residents and agency partners.

Creating communication strategies to ensure that residents and staff are informed and well-equipped regarding programs.

Work closely with the Manager and Supervisor of Programming within the Development Team to coordinate events, obtain resources and volunteers, etc.

Prioritize and assign duties to team members when appropriate

Supervise a unionized workforce within the context of the Collective Agreement

Intervene in crises, de-escalate conflicts and respond to client emergencies, including overdoses and the administration of Naloxone or oxygen

Ensure adherence to Homes First Policy and Procedures, including Homes First’s Harm Reduction Policies.

Ensure effective communications with other departments within Homes First Society as well as with external agencies

Manage employee performance and perform necessary administrative duties such as timekeeping, performance reviews, etc.

Ensure that all documentation is completed to agency standards

Other responsibilities as required


Post-secondary education in related field or equivalent in education and experience

At least 3 years’ experience working with people who are homeless, under-housed and dealing with addictions and mental illness.

At least 1 years experience supervising unionized staff.

Demonstrated experience performing case management functions and ability to effectively prioritize work in a fast-paced environment

Ability to work effectively in a collaborative team environment

Excellent communication, organization and time management skills

Supervisory experience in a unionized setting an asset

Knowledge of relevant laws, standards and guidelines

Knowledge of resources and services available in the community

Excellent interpersonal, conflict resolution and organization skills

Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset

Computer literacy, including the ability to access and use a variety of information system tools to support the delivery of the project to do so at a sophisticated level.

Able to lift boxes up to 25 lbs.

Ability to work outside of regularly scheduled hours to accommodate activities such as training and events.

Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homelessness Sector considered an asset

Other duties as required

Working in an environment where there may be smoke is required.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society.

Homes First Society is an equal opportunity employer

Please no phone calls, only those people selected for interviews will be contacted.


Homes First is committed to creating an accessible and inclusive organization.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.

Covid-19 Vaccination Policy

Please note, all candidates offered a position with Homes First from September 8, 2021 onward must be fully vaccinated and provide proof of their vaccination status as a condition of employment.

Please note Homes First will comply with its human rights obligations and accommodate employees who are legally entitled to accommodation.