Compliance Agent

Job Description

Job Description

OVERVIEW OF POSITION:

On Site at 225 Yorkland Blvd, Toronto, ON

Hours: 8:30am-5pm, Monday to Friday

The Audit and Compliance team are responsible for auditing pre-recorded calls and portfolio files for quality assurance, and to ensure compliance with federal and provincial regulations, client’s directives as well as company policies and procedures. The Compliance Agent is also responsible for identifying and reporting on areas of opportunity to improve overall quality.

Experience in SOC 2 or ISO 27001 considered an asset for senior audit and compliance positions.

RESPONSIBILITIES:

Duties include, but are not limited to:

• Monitor and score phone calls based on set parameters
• Perform daily, weekly and monthly file audits
• Identify infractions and trends based on policies and procedures
• Provide ongoing feedback to management
• Prepare, update, and retrieve data for reporting purposes
• Provide requested information to senior management
• Other duties as assigned by Compliance Manager or VP, Corporate Services

REQUIREMENTS:

• Minimum of one year’s experience in a debt collection role preferred
• Demonstrated knowledge of federal and provincial regulations pertaining to debt collections
• Strong analytical skills
• Familiarity with DRS and CUBS an asset
• Excellent oral and written communication skills with attention to detail
• Quick learner with the ability to adapt to changes well
• Strong organizational skills with the ability to prioritize a high volume of tasks and competing priorities
• Team oriented individual who is also an independent worker and a self-starter

TCR is also proud to offer a great company culture. Some perks of working here include:

• Work from home, or work on site (TTC accessible, or free on-site parking)
• TCR provides the PC and headset!
• Opportunities for advancement
• Seasonal contests and events
• Daily team huddles and activities
• Continuous training and education opportunities
• Great recognition for employees, including Employee of the Month and Outstanding Employee of the Year Awards, each with a cash bonus!
• Fundraising events for SickKids; including Spring Roll and Samosa Day
• Quarterly employee newsletter
• Semi-monthly pay periods via direct deposit
• Access to over 5,000+ exclusive deals from our partner, Perkopolis
• Corporate gym membership discount from Goodlife and $0 enrollment fee
• Ability to apply for the RMA Scholarship for yourself or family members.

please note that TCR does not offer sponsorship to reside or work in Canada, and is unable to provide OINP, LMIA, or related documentation

Company Description

Total Credit Recovery (TCR) was founded by George Krieser with a notepad, phone, and an idea. Since 1980, TCR has remained 100% Canadian owned and provided stable employment from coast to coast while helping Canadians restore their credit.

We’re always looking to add to our team of work from home Debt Counsellors. We provide the computer, training, and a base hourly wage plus uncapped performance based incentives, and you provide the energy and passion.

TCR works with some of the largest and most prestigious Canadian banks, credit grantors, and telecom and utility companies, and has exciting and profitable portfolios for Counsellors to work.

Total Credit Recovery Limited is proud to be an equal opportunity employer. We are committed to offering equal employment opportunities and fostering an inclusive, equitable and accessible environment. We welcome applications from persons representing the diversity of our community. Please notify us if you require accommodation at any time during the recruitment process.

For more on this and other employment opportunities at Total Credit Recovery Limited please visit our website: https://www.tcr.ca/en

Company Description

Total Credit Recovery (TCR) was founded by George Krieser with a notepad, phone, and an idea. Since 1980, TCR has remained 100% Canadian owned and provided stable employment from coast to coast while helping Canadians restore their credit. rnrnWe’re always looking to add to our team of work from home Debt Counsellors. We provide the computer, training, and a base hourly wage plus uncapped performance based incentives, and you provide the energy and passion. rnrnTCR works with some of the largest and most prestigious Canadian banks, credit grantors, and telecom and utility companies, and has exciting and profitable portfolios for Counsellors to work. rnrnTotal Credit Recovery Limited is proud to be an equal opportunity employer. We are committed to offering equal employment opportunities and fostering an inclusive, equitable and accessible environment. We welcome applications from persons representing the diversity of our community. Please notify us if you require accommodation at any time during the recruitment process.rnrnFor more on this and other employment opportunities at Total Credit Recovery Limited please visit our website: https://www.tcr.ca/en