Complex Claims Director – Technical Services Ontario

Crawford & Company

Why Crawford?

People taking care of people. It’s that simple. We are looking for passionate and compassionate people to join our team to help deliver on our purpose to restore lives, businesses and communities. Built on a foundation of over 80 years of unmatched global expertise and fueled by industry-leading technology, we are at the forefront of change. When you join Crawford & Company, you become part of a global network of professionals working together in over 70 countries with the common purpose to help people through what might be one of the most difficult times in their lives.

At Crawford, you are empowered to grow, emboldened to act and inspired to innovate. Do you have the courage, drive and empathy to make a real difference? Then we want to hear from you. Learn more at .

What We Offer

  1. Employee centric benefits including Group RRSP; health, dental, and life insurance; Employee stock purchase plans; Tuition reimbursement and so much more.
  2. Ongoing training and development.
  3. Agile working environment with options forremote, in office or hybrid work arrangements.
  4. Dress for your day policy promoting a relaxed dress code.
  5. Career advancement potential locally, nationally and internationally. We have more than 700 locations in 70 countries.

Position Summary

We are hiring for a Director, Global Technical Services Ontario to join our team. The successful candidate will be responsible for all business unit operations with focus on our people, our clients, profitable growth, execution of strategic plans, Crawford vision, mission, and values. This is a hybrid role within the GTA.


  • Identify and implement business development strategies for growth.
  • Establish and execute customer relationships, business development and marketing strategies.
  • Collaboration with sales, marketing and key account management team.
  • Participation at key industry events.
  • Development and execution of key performance metrics.
  • Oversee branch operations.
  • Participation and execution of budget.
  • Forecasting and planning.
  • Manage expenses to plans and guidelines.
  • Familiarity with all internal systems.
  • Internal reporting as established.
  • Execute retention and recruiting strategies.
  • Collaboration with human resources team.
  • Employee appraisal processes.
  • Absence and vacation planning.
  • Identify and participate in training.
  • Planning, adoption, support, implementation of all technologies.


  • 5 plus years of management experience required
  • Minimum 10 years functional/technical experience in global technical claims, large loss claims or other complex claims is required
  • College or University Degree or an equivalent combination of education and experience.
  • Industry related certifications such as CIP, FCIP or CRM required
  • Completion of continuing education courses as required by Crawford or required by respective authority.
  • Previous management, supervision or service line leadership is required.
  • Strong business planning skills with a customer centric approach.
  • Strong problem solving and analysis skills.
  • Ability to collaborate with multiple different stakeholders.
  • Strong written and verbal communication skills.

Additional Information

We thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.

Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.

Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email as soon as possible to make appropriate arrangements.