Cloud Developer/ Technical Support Specialist (Hybrid)

Job Description

<p><h3>Description</h3><p><b>Location: Montreal</b></p><p>Be a part of a transformational journey with innovative talent and leading edge technologies. Join our team. Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are passionate about working with this leading edge technology while providing best-in-class technical customer support, consider this superb opportunity at TELUS.</p><p><b>You’re the missing piece of the puzzle!</b></p><p><b>Here’s the impact you’ll make and what we’ll accomplish together</b></p><p>We are looking for a Cloud Developer/Technical Support Specialist who will passionately provide excellent technical customer service support for Google Cloud products, solutions and application programming interfaces (APIs), including AppEngine, BigQuery, Cloud Storage and Databases. Working in a blended call center environment, you will provide real-time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also work closely with engineers and product managers to improve Google products and help set up their customers for success.</p>
<h3>Responsibilities</h3><ul><li>Providing technical developer support to customers using Google Cloud Platform products, solutions & APIs</li><li>Reproducing customer issues in order to provide a holistic fix</li><li>Collaborating with internal support teams and customers to identify and document product bugs and feature requests</li><li>Implement effective solutions through connecting with multi-functional teams and resources</li><li>Partnering with internal teams to improve cloud products at a senior level</li></ul>
<h3>Qualifications</h3><p><b>Must Have:</b></p><ul><li>Communication Skills: Strong communication and collaboration skills with the ability to effectively communicate technical concepts to both technical and non-technical audiences</li><li>Advanced knowledge of English is required: Most interactions are in English with external parties due to international scope</li><li>Programming Languages: Proficiency in one or more languages such as Python, Node.js, Java, Go, or similar</li><li>Database Management: Experience with relational databases (e.g., MySQL, PostgreSQL), NoSQL databases (e.g., MongoDB, DynamoDB), and cloud-native databases (e.g., Cloud Spanner, Cloud SQL)</li><li>Cloud Computing: Understanding of AWS, Google Cloud Platform (GCP), or Azure, including core services and serverless offerings</li><li>API Gateway: Familiarity with API gateway services in serverless architectures</li><li>Troubleshooting and problem-solving skills</li><li>Ability to quickly learn and explain new complex technologies</li><li>Resourcefulness and strong research skills</li><li>Ability to read/write code samples and analyze logs and stack traces</li><li>Punctuality and professional etiquette; 24/7 availability</li></ul>
<h3>Great-to-have</h3><ul><li>French language skills are an asset</li><li>Experience supporting development and deployment of serverless applications</li><li>GCP Storage expertise (Cloud Storage, Storage Transfer Service, Filestore, etc.) including storage classes, lifecycle management, security, and performance optimization</li><li>OAuth servers, SQL, cloud computing & PaaS modern API technologies</li><li>Networking concepts (TCP/IP, DNS, VPNs, load balancing) and their impact on storage performance</li><li>Experience querying logs and writing SQL statements</li><li>Containerization with Docker/Containerd</li></ul>
<p><b>Preferred Qualifications:</b></p><ul><li>College diploma in Computer Science or 2 years of relevant experience</li><li>Experience building solutions on Linux-based systems</li><li>Web protocols: HTTP, TLS, etc.</li><li>Experience with Platform-as-a-Service (PaaS)</li><li>Version control with Git/GitHub</li><li>Experience with large systems and systems development or admin experience</li><li>Database administration in a serverless context, including performance tuning and data modeling</li><li>Troubleshooting storage-related issues using GCP tools and logs</li></ul>
<h3>Certifications</h3><ul><li>Google Cloud Professional Cloud Architect certification is desired</li><li>Google Cloud Professional Database Engineer certification is highly desired</li></ul>
<p>The starting salary for this position is standardized for all new hires, ensuring equitable compensation across incoming team members in this role.</p>
<p>Salary details and benefits: Advanced knowledge of English is required for interaction with external parties. TELUS offers a comprehensive rewards package including competitive salary and bonus structures, vacation, flexible benefits, pension and share purchase programs, opportunities for career growth and learning, and more.</p>
<h3>A bit about us</h3><p>We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.</p><p>You’ll find our high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities. When you join our team, you’re helping us make the future friendly.</p><p>Note for Quebec candidates: English may be required for this position due to international interactions and applications used as part of tasks.</p>
<h3>Technology Solutions</h3><p>We’re into seeing where technology can take us, so if you imagined the future of supply chain management, cybersecurity, the cloud and Internet of Things, we want you to be part of the team that makes it happen.</p>
<h3>We are honoured to be recognized</h3><p><b>5G</b><br/>TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications</p><p><b>6</b><br/>Innovation centres across Canada that bring team members together with customers, partners and communities to tackle technological challenges.</p><h3>Accessibility</h3><p>TELUS is committed to fair employment practices. We offer accommodation for applicants with disabilities during the recruitment process.</p></p>
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