Client Service Representative
Job Description
Client Service Representative
Join to apply for the Client Service Representative role at CIBC
We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and ambitions, empowering you to make a meaningful impact.
To learn more about CIBC, visit CIBC.com
What you'll be doing
As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced banking centre. You will use your knowledge of financial products to help clients with day‑to‑day banking needs, answer questions, assist with transactions, and proactively connect clients with the right team members. Work may include evenings, weekends, and travel to multiple centres within a reasonable distance.
How you'll succeed
- Client engagement – help clients manage accounts and products, focus on the client experience, and connect clients to the right CIBC team members.
- Problem solving – listen, ask questions, take accountability for client issues, and collaborate when needed.
- Leveraging technology – become a technology expert and introduce clients to our mobile banking applications.
Who you are
- You put clients first and find the right solutions.
- You’re goal‑oriented and motivated by accomplishments.
- You’re passionate about people and respect diverse perspectives.
- You love to learn and have a strong sense of curiosity.
- You engage with your heart and mind, listening to others.
- Values matter to you; you live our values of trust, teamwork, and accountability.
What CIBC offers
- Competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation, wellbeing support, and MomentMakers.
- Technological tools and spaces that facilitate innovation.
- Purpose Day – a paid day off for growth and development.
What you need to know
- CIBC is committed to creating an inclusive environment and provides an accessible candidate experience.
- You must be legally eligible to work in the specified locations.
- We may ask you to complete attribute‑based assessment and skills tests.
- We use AI tools in the recruitment process.
Job location
London‑Galleria Banking Centre
Employment type
Regular
Weekly hours
15
Skills
Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services
Seniority level: Entry level
Employment type: Part‑time
Job function: Other, Industry: Banking
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How to Apply
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- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with CIBC in London.
Is this a remote position?▼
This appears to be an on-site role in London.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.