Client service consultant

Job Description

<p><p>Join to apply for the Client service consultant role at Co-operators</p>
<h3>Overview</h3>
<p>We are a leading Canadian financial services co‑operative committed to delivering sustainable and resilient solutions. The Client service consultant role focuses on attracting new business, meeting sales targets, and delivering excellent client care in Auto and Property insurance. This position may be located in Kirkland, Vaudreuil, Beauport, or St-Eustache, Quebec.</p>
<h3>Responsibilities</h3>
<ul>
<li>Selling auto and property insurance to clients by identifying needs, building a network of opportunities, and responding to cross-channel leads in a timely fashion.</li>
<li>Applying underwriting guidelines within current binding authority, providing quotes, and upselling/cross-selling other product lines through referrals.</li>
<li>Contributing to the overall sales growth plan by achieving individual sales, quality, and productive goals.</li>
<li>Providing exceptional client service by responding to inquiries, resolving complaints, and escalating issues appropriately.</li>
<li>Maintaining client retention by supporting referrals and effectively communicating with clients regarding cancellations.</li>
<li>Proficiency in English is required for carrying out essential non‑French duties; duties related to non-French clients are primarily in English.</li>
</ul>
<h3>How You Will Succeed</h3>
<ul>
<li>Influence change and commit to continuous improvement to exceed client expectations.</li>
<li>Use critical thinking to identify problems and proactively propose solutions.</li>
<li>Communicate clearly and effectively.</li>
<li>Be a collaborative team player who shares knowledge to support peers.</li>
</ul>
<h3>To Join Our Team (Qualifications)</h3>
<ul>
<li>One year of experience in an office environment.</li>
<li>Some post-secondary education.</li>
<li>Knowledge of underwriting practices and home and auto insurance products is an asset.</li>
<li>Personal lines Damage Insurance Licence from AMF is an asset.</li>
<li>Proficiency in both English and French is essential for main duties; essential non-French duties are not assignable to adjacent or other team members.</li>
</ul> <h3>What You Need To Know</h3>
<ul>
<li>This role operates in a call center environment requiring focus and concentration for extended periods.</li>
<li>Strict confidentiality of employee records and other personal information.</li>
<li>A criminal record and consumer history background check may be required if you are the successful candidate.</li>
</ul>
<h3>What’s in it for you</h3>
<ul>
<li>Training and development opportunities to grow your career.</li>
<li>Flexible work options and paid time off.</li>
<li>Well-being programs and a supportive workplace culture.</li>
<li>Paid volunteer days to give back to the community.</li>
<li>Competitive total rewards package including salary, bonus, pension and benefits.</li>
</ul>
<h3>Seniority level</h3>
<ul>
<li>Entry level</li>
</ul>
<h3>Employment type</h3>
<ul>
<li>Full-time</li>
</ul>
<h3>Job function</h3>
<ul>
<li>Other</li>
</ul>
<p>Vaudreuil-Dorion, Quebec, Canada</p></p>
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