Chargeback Analyst - Halifax

Job Description

<p>Our client, a leading financial services organization, is seeking a Chargeback Analyst - Halifax to join their team. As a Chargeback Analyst - Halifax, you will be part of the Fraud Claims Department supporting the Customer Support and Fraud Investigation teams. Halifax</p>

<p><strong>Location: </strong>Halifax, NS</p>

<p><strong>Pay Range: 22.50$/hr</strong></p>

<p><strong>Shift: Mon to Friday 8AM to 4PM</strong><br>
Training is onsite and then Hybrid (  2 to 3 times a week in office)</p>

<p><strong>What's the Job?</strong></p>

<ul>
<li>Interact directly with clients via phone to advise on reimbursements and chargebacks, ensuring resolution within service level agreements
<li>Process reimbursements and chargebacks for personal and business accounts while maintaining high customer service standards
<li>Use standard scripting and privacy policies to communicate effectively and mitigate reputational risks
<li>Collaborate with internal partners to investigate and resolve fraud cases efficiently
<li>Document all actions and resolutions accurately using standard templates and systems
</ul>

<p><strong>What's Needed?</strong></p>

<ul> <li>Ability to analyze account activity and supporting documents to identify high-risk accounts and fraud patterns
<li>Effective communication skills to interact with clients and internal teams while adhering to privacy policies
<li>Knowledge of fraud activities such as skimming, money laundering, and disputed transactions
<li>Attention to detail to ensure accuracy in all clerical and administrative tasks
<li>Proficiency with CIBC applications including COINS, COLT, PRM, IBCS, IRIS, Excel, and Outlook
</ul>

<p><strong>What's in it for me?</strong></p>

<ul>
<li>Opportunity to work in a dynamic and supportive team environment
<li>Develop valuable skills in fraud detection and customer service
<li>Work with innovative systems and processes in a reputable organization
<li>Gain experience in the financial services industry
<li>Hybrid work arrangement with training onsite and then flexible in-office presence
</ul>

<p>If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!</p>

<p ><strong><span >About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.</span></strong></p>

<p ><em><span >ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – <strong>Manpower, Experis, Talent Solutions, and Jefferson Wells</strong> –</span></em><span > creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.</span></p>