Certification Specialist Bilingual (English & French)

Job Description

<p><h3>Overview</h3><p>Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.</p><h3>Summary</h3><p><b>Summary of This Role</b></p><p>The purpose of the position is to certify new products and integrations according to Card Associations rules and compliance.</p><h3>Responsibilities</h3><ul><li>Provide technical support to the product group and merchants on new products and integrations.</li><li>Attend walkthroughs of solutions and provide technical feedback and guidance to the product group.</li><li>Prepare customized POS test scripts for each solution.</li><li>Generate test scripts and verify results from this test execution.</li><li>Act as a Subject Matter Expert for new certifications.</li><li>Assist external developers in fixing variances.</li><li>Provide training and create documentation as required to all business units for certified solutions.</li><li>Perform pilot monitoring and analysis prior to rollout of certified solutions.</li><li>Provide status reporting to the manager as required.</li><li>Provide technical advice, support and guidance to developers and Product Team.</li><li>Develop and manage relationships with POS developers, third party processors, Project Managers, Sales and other business areas.</li><li>Coordinate testing with technicians from partner companies to implement quality assurance procedures before actual deployment of the POS system and to continue testing procedures during the system in use.</li><li>Test and analyze POS systems with test plans, test kits and test cards; execute tests on POS systems against compliance from the payment requirements of Master Card, Visa, Card Debit, American Express, Discover and other card and credit card companies.</li><li>Duplicate the scenario during the test execution phase; analyze, investigate and report individual or specific defects to software developers.</li><li>Analyze situations that may create future problems or operations issues and make appropriate recommendations.</li><li>Other projects or tasks as needed.</li><li>Remote position but must be based in the GTA for easy access to Toronto business locations.</li></ul><h3>Qualifications</h3><ul><li>College degree in Business Administration, IT or related field.</li><li>2-5 years experience in a similar role.</li><li>Bilingual (French / English) is required.</li><li>Ability to follow all company policies and procedures as well as internal departmental procedures to ensure consistency.</li><li>Ability to follow, investigate and assess issues to make certain the correct solution is implemented.</li><li>Excellent communication and writing skills to communicate clear specifications and reports to internal and external resources and manage clients expectations.</li><li>Tandem and Base-24 knowledge.</li><li>Focus on detail, problem-solving and investigation skills required.</li><li>Knowledge of Credit cards (Visa, MasterCard, AMEX, etc.) and Interac operation rules and regulations.</li><li>Ability to manage multiple activities of varying complexity under time constraints.</li><li>Willingness to take ownership for own work to continuously improve performance.</li><li>Ready to Elevate Your Career</li><li>Apply now and become part of a global leader in commerce solutions.</li><li>This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the discretion of Global Payments / TSYS.</li></ul><h3>Qualifications (French)</h3><ul><li>Responsabilités principales</li><li>Offrir un soutien technique à l’équipe de produit et aux marchands concernant les nouveaux produits et nouvelles intégrations</li><li>Assister aux présentations et partager ses commentaires et conseils techniques avec l’équipe</li><li>Préparer des scripts POS personnalisés pour chaque solution</li><li>Générer des tests de scripts et vérifier les résultats tout au long du processus</li><li>Agir en tant qu’expert en la matière pour toutes les nouvelles certifications</li><li>Aider les développeurs externes à corriger les écarts et variations</li><li>Offrir des formations et créer la documentation nécessaire à toutes les unités commerciales pour les solutions certifiées</li><li>Effectuer une veille et une analyse avant le déploiement des solutions certifiées</li><li>Fournir des rapports d’états au gestionnaire au besoin</li><li>Développer et gérer les relations avec les développeurs POS, les processeurs tiers, les gestionnaires de projet, l’équipe des ventes et toute autre domaine d’activité connexe</li><li>Coordonner les tests avec les techniciens des entreprises partenaires pour mettre en œuvre des procédures d’assurance qualité avant le déploiement et continuer les procédures pendant l’utilisation du système</li><li>Tester et analyser les systèmes POS avec plans de tests et cartes de tests</li><li>Exécuter des tests sur les systèmes POS en lien avec les exigences de paiement</li><li>Analyser et signaler des défauts</li><li>Analyser des situations susceptibles de créer des problèmes futurs et offrir des recommandations</li><li>Qualifications requises</li></ul><h3>Other</h3><p><b>Equal Opportunity</b></p><p>Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.</p><p><b>Benefits</b></p><p>Global Payments offers a comprehensive benefits package including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs and worldwide days of service. To learn more review our Benefits page.</p><p><b>#LI #Remote #Télég Travail</b></p></p>
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