Career Opportunities: Customer Service Representative, Lost Articles (11721)

Career Opportunity

Come join our team at this exciting time and apply for the Customer Service Representative, Lost Articles position!

What You Will Do

As the Customer Service Representative, Lost Articles, the incumbent is required to perform a variety of duties related to the handling/processing of lost articles as well as provide customer service in person, writing and over the phone.  Responsible for clerical and routine computer duties involved in receiving, storing and disposing of lost articles. Inputs articles into database and performs routine searches in the database to retrieve lost articles.   Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment and helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.  Participates in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

•    Use of office technology, software and applications (ie. Word, Outlook, spreadsheets, database)
•    Communicate in a variety of mediums with excellent customer service

What Qualifications Do You Bring?

•    Excellent customer service, communication and interpersonal skills including a professional telephone manner and the ability to establish effective working relationships with internal colleagues.
•    Requires effective oral and written communication and interpersonal skills including a tactful, patient and courteous manner in responding to enquiries or complaints received from the public by telephone, in person and mail.
•    Good knowledge of modern office methods, procedures and practices.
•    Sound knowledge of TTC routes, divisions and office practices and procedures applicable to work assigned.
•    Continuous lifting of heavy objects and handling of light or average weight objects is a requirement of the job.
•    Sound judgement, sensitivity and discretion is essential
•    Completion of minimum Grade 10 secondary education combined with customer service experience, or a combination of education, training and experience deemed to be equivalent.
•    Must possess good organizational skills and good bookkeeping skills as well as a working knowledge of personal computers and computer applications relevant to the work.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.

• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.