Call Center Representative

  • Full Time
  • Toronto

KEILTY

Company Description

KEILTY is an employee-owned real estate investment and management firm focusing on delivering superior risk-adjusted returns to investors through meticulous construction and care of apartment, student, single-family home, and office real estate. Our property management brands include Portsmouth Residential (multi-family and SFH), Varsity Communities (student housing), Alwington Communities (condominium corporations), and Keilty Realty Management (industrial, retail, and office).



Role Description


This is a full-time hybrid role for a Call Center Representative. The Call Center Representative will be responsible for handling customer inquiries and resolving issues over phone and email. Daily tasks include answering customer questions, providing product information, addressing complaints, and documenting interactions.


Qualifications

  • Customer Service Representatives, Customer Satisfaction, and Interpersonal Skills
  • Customer Support and Computer Literacy
  • Excellent verbal and written communication skills
  • Ability to handle challenging customers with empathy and professionalism
  • Strong problem-solving and decision-making abilities
  • High school diploma or equivalent