Job Description

<h3>Job Description</h3>Job DescriptionCompany Overview:We are seeking a highly organized and detail-oriented Call Center Rep to join our growing team. They handle inbound and/or outbound calls to provide support, resolve issues, process requests, and promote products or services. The role requires excellent communication, problem-solving skills, and a customer-first attitude to ensure high levels of customer satisfaction. Duties and Responsibilities<ul><li>Answer inbound calls and respond to customer inquiries in a professional and timely manner.</li><li>Make outbound calls to follow up on customer requests, conduct surveys, or promote products/services.</li><li>Resolve customer complaints by identifying issues, determining the best solutions, and ensuring resolution.</li><li>Document all call information accurately in the system according to standard operating procedures.</li><li>Provide accurate information regarding products, services, billing, or technical support.</li><li>Escalate unresolved issues to the appropriate internal teams as necessary.</li><li>Meet or exceed performance metrics such as call handling time, customer satisfaction score, and resolution rate.</li><li>Maintain confidentiality and follow company policies regarding customer data.</li><li>Stay updated with product knowledge, procedures, and policy changes.</li></ul> Qualifications<ul><li>High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).</li><li>Previous experience in a customer service or call center role preferred.</li><li>Proficient with computers, CRM software, and typing.</li><li>Strong verbal and written communication skills.</li><li>Ability to remain calm and courteous under pressure.</li><li>Multilingual skills can be an advantage, depending on the customer base.</li></ul> Key Skills<ul><li>Excellent communication and listening skills</li><li>Problem-solving and conflict resolution</li><li>Patience and empathy</li><li>Time management and multitasking</li><li>Attention to detail</li><li>Adaptability and resilience</li><li>Data entry and computer literacy</li><li>Teamwork and collaboration</li><li>Sales and upselling skills (if applicable)</li><li>Knowledge of CRM systems (e.g., Salesforce, Zendesk, etc.)</li></ul> Compensation and Benefits:<ul><li>Health, Dental, and Vision Insurance</li><li>401(k) with company match</li><li>Paid Time Off</li></ul>• • Professional development opportunities Closing Statement:If you are enthusiastic about Call Center and eager to join a forward-thinking team, we encourage you to apply. EEO Statement:We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Company DescriptionRE/MAX is a global real estate franchisor founded in 1973 by Dave and Gail Liniger, operating through independently owned and operated real estate brokerage franchises. The company provides branding, business support, and training to its franchisees, who then retain the services of independent real estate agents. With a presence in over 110 countries and territories, RE/MAX boasts the world's highest transaction volume in real estate, according to the company.<h3>Company Description</h3>RE/MAX is a global real estate franchisor founded in 1973 by Dave and Gail Liniger, operating through independently owned and operated real estate brokerage franchises. The company provides branding, business support, and training to its franchisees, who then retain the services of independent real estate agents. With a presence in over 110 countries and territories, RE/MAX boasts the world's highest transaction volume in real estate, according to the company.

Call Center Representative

Job Description

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