Call Center Manager - Crescent Oral Surgery Aurora

Job Description

About us:

Crescent Oral Surgery is a busy, fast-paced Oral and Maxillofacial surgical clinic providing trusted care to our patients. In many ways, our story begins over three decades ago with a surgeon named Dr. Norman Aurlick. Dr. Aurlick practiced for thirty-five years in East Toronto and serviced his community with tremendous professionalism, care, and compassion. While we have grown to offer a wide range of on‑site services, we still hold on to the same values that made Dr. Aurlick so loved. We put our patients first and we do everything in our power to ensure a successful outcome for their surgical procedures.

Our practice is located at 236 Wellington Street East in Aurora.

The Opportunity:

We are seeking a proactive and patient‑focused Call Center Manager to lead our growing patient care team. In this role, you will be instrumental in shaping our patient experience, driving operational efficiency, and mentoring a team of dedicated professionals.

If you are an experienced leader with a passion for healthcare and a track record of success, we invite you to join our mission of providing compassionate and high‑quality oral surgery care.

Schedule:

Full‑Time

Monday - Thursday: 8:00am - 4:30pm

Friday: 8:00am - 4:00pm

Benefits of Joining Our Team:

• Comprehensive Health and Dental Benefits: We offer a full benefits package, including prescription drug, dental, vision, and extended health coverage.


• Retirement Savings Plan: Access to a group RRSP with employer‑matching contributions.


• Continuing Education: Support for professional development opportunities, including courses and training.


• Paid Time Off: Competitive vacation and paid sick leave policies.


• Work‑Life Balance: A commitment to fostering a healthy work environment for all employees.

Key Responsibilities:

• Lead, coach, and inspire a team of Patient Care Coordinators to achieve and exceed service standards.


• Optimize and manage patient scheduling across multiple surgeons to ensure operational excellence.


• Develop and enforce high standards for communication, patient confidentiality, and procedural best practices.


• Oversee patient communication, including managing inbound calls, coordinating referrals, and handling escalated issues.


• Utilize practice management software to monitor performance, analyze data, and implement process improvements.

About You:

• 3–5+ years of call center management experience, ideally in a dental or healthcare setting.


• Proven leadership ability with a focus on team development and performance.


• Exceptional communication and interpersonal skills, with a patient‑first attitude.


• A strong understanding of oral surgery procedures and medical terminology is an asset.


• Proficiency with dental practice management software (e.g., Dentrix, Abeldent).

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416‑558‑8338. Reasonable accommodations will be determined on a case‑by‑case basis and your request will be responded to as soon as possible.