Brattys LLP - IT Support Technician

Job Description

Job Description

Job Description

We are currently seeking a dedicated, reliable, and hardworking IT professional to fill the position of Information Technology Support Technician at our busy law firm. We offer an opportunity to work for an industry-leading firm with a competitive compensation and benefits package.

INFORMATION TECHNOLOGY SUPPORT TECHNICIAN (12 MONTH CONTRACT)
Duties and Responsibilities:
Provide first-level support for hardware, software, and network issues
Support user account setup, password resets, and access permissions
Assist with onboarding and offboarding, including workstation preparation
Delivering technical training to staff on the use of our software
Answering inquiries from staff regarding software & network issues and assisting with troubleshootingSupport Microsoft Intune for device enrollment, compliance, and application deployment
Assist with Microsoft 365 administration, including Teams, Exchange Online, and SharePoint
Help monitor and maintain endpoint security tools and policies

Qualifications:
A combination of relevant knowledge, experience, or technical training
Knowledge of Microsoft O365 administration, & Windows 11
Understanding of networking concepts (IP addressing, routers, switches, printers, Windows Active Directory)
Familiarity with Microsoft Intune, Azure AD, and modern device management concepts
Understanding of networking fundamentals (DNS, DHCP, Wi-Fi, VPN)
Strong troubleshooting and analytical skills

Nice to Have Skills:
Knowledge of o/s imaging software
Experience in scripting language, particularly Visual Basic/VBA
Experience with Microsoft Access Database
Advanced proficiency with formatting in Microsoft Word
Experience with Microsoft Teams

Required Skills:
The ability to quickly learn new procedures and software
Good verbal and written communication skills
Excellent organization and attention to detail skills
Able to multitask and change priorities quickly as business needs dictate
Demonstrates a professional demeanor, high ethical standards, respect and commitment to service excellence

Why Join Brattys LLP?

At Brattys LLP, we are a Firm that offers a true team environment, and a comprehensive total rewards package aimed at ensuring that our team members our most valuable asset are satisfied with their careers and are recognized for their contributions. At Brattys LLP, our team are provided with:
A competitive base salary and paid time-off entitlements
A generous group benefits package 100% paid for by the Firm for you and your family, including a flexible Health Care Spending Account and Employee Assistance Program
Overtime pay and the ability to bank overtime hours as additional time off
Endless professional development opportunities, with the ability to work with industry-leading experts
Multiple Firm-sponsored team events and a years of service awards program
Flexible Summer Hours Program
An opportunity to join a collaborative, innovative, and industry-leading team!

To learn more about us, our culture, and the work we do, please visit our website at https://www.bratty.com/.
Thank you for your interest in our position!

We thank you for your interest in our position! Only those applicants who are selected for interviews will be contacted. We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.
Please note that your application and any related materials you provide may be processed, stored, reviewed, or otherwise used by systems in our recruitment selection process that may interact with AI tools. This includes any AI integrated functions that may be utilized by the job board through which you applied to our position.