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Branch Representative (HVAC)

  • Full Time
  • Toronto

Bedard Ressources


Les tâches

  • Going above and beyond to deliver exceptional customer service, exceeding expectations.
  • Handling order processing and quotation requests using various methods, providing support to both the inside and outside sales teams.
  • Maintaining a professional approach when managing incoming phone calls and text messages.
  • Collaborating closely with buying groups and suppliers to source necessary parts and equipment.
  • Gaining a deep understanding of clients’ requirements and suggesting suitable products or services to ensure their satisfaction.
  • Building long-term customer relationships based on trust, employing effective communication strategies.
  • Strictly adhering to company guidelines, policies, and procedures.
  • Addressing customer concerns promptly and offering timely solutions to resolve any issues.
  • Undertaking additional duties assigned by a supervisor, including after-hours on-call support for the branch.
  • As the Branch Representative, you will play a crucial role in ensuring customer satisfaction, driving sales, and maintaining operational efficiency within the organization.
  • Carrying out all other related tasks.
  • If you’re ready for a new challenge, we want to meet you!

    • Avantages

  • Health & Dental Benefits on Day 1.
  • 3 weeks of vacation to start.
  • RSP matching program 4% of salary.
  • 10% bonus of salary at end of year.

    • Exigences du poste


  • Strong customer service experience.
  • Strong Acumen and sales
  • Previous experience in the HVAC-R industry, retail sales, or a related technical field (preferred).
  • Willingness to operate a forklift, with necessary training provided as required.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Availability to respond to emergency on-call rotations after hours.

    • Profil recherché

  • Exceptional verbal and written communication skills.
  • Professional phone etiquette and customer service abilities.
  • Strong multitasking, prioritization, and time management capabilities.
  • Problem-solving aptitude.
  • Effective sales skills and persuasive abilities.
  • Ability to work independently under pressure.
  • Demonstrated strong work ethic and a positive team-oriented attitude.
  • Possession of a post-secondary education (preferred).

    • To apply, please visit the following URL:https://en-ca.whatjobs.com/pub_api__cpl__78983784__4809?utm_campaign=publisher&utm_medium=api&utm_source=4809&geoID=6225→