Bilingual Logistics Coordinator – Customer Service Representative

POSITION
Bilingual Logistics Coordinator – Customer Service Representative (CSRS)

LOCATION
Mississauga, Ontario – 100% onsite 

Do you have logistics and / or customer service experience in a dynamic and diverse 24/7 warehouse environment, where you use your communication skills to build a highly productive and service-oriented team and strong partnerships with vendors?  Do you thrive in developing customer relationships? If so, this is an exciting opportunity to join our client’s team to have a major impact on their success. 

About the Bilingual Logistics Coordinator – CSR opportunity:
Bilingual Logistics Coordinator is responsible for maintaining consistent and professional contact with agents and service providers, maintaining accurate and progressive updates with customers and protecting the organization’s reputation by providing the service we promise.

Our client offers: 

• Competitive compensation & group health and dental benefits;
• Professional development / continuing education support;
• Diverse colleagues and approachable leaders;
• Opportunity to evolve in a dynamic and growing organization.
• Free parking, social events
• Location easily accessible and brand new / open space / modern office spaces

Key Responsibilities for the Bilingual Logistics Coordinator – CSR:  

• Receive, review, ensure accuracy and execute orders
• Maintain consistent and professional contact with agents and service providers.
• Maintain accurate and progressive updates with customers.
• Constantly update dispatch boards.
• Protect organization’s reputation by providing the service we promise.
• Able to solve problems or to make recommendations on how to proceed when deviations to standard procedures arise
• Responsible for all reporting requirements as the position dictates
• Update job knowledge by participating in educational opportunities.

Qualifications for the Bilingual Logistics Coordinator: 

• Business Diploma or equivalent work experience in Logistics’ field preferred
• Experience of 2-3 years in a similar work environment – call center, customer service, client care department
• Bilingual (English & French), both verbal and written is mandatory for this position
• Deliver superior customer service
• Excellent written and verbal communication skills; and analytical and problem-solving skills
• Demonstrated organizational, planning and decision-making skills
• Capable of managing a large number of tasks and resources on multiple projects with tight deadlines
• Proactive approach to solving problems
• Must be detail-oriented, responsible, punctual and able to work with minimal supervision
• Ability to expand job responsibilities, suggests improvements, and collaborates with others to generate ideas and improve processes
• Self-motivated with excellent work ethic
• Team player with ability to work with cross-functional teams
• Ability to work under time pressures
• Must possess integrity, intelligence and energy
• Accustomed to working in a fast-paced, dynamic environment
• Ability to communicate effectively in a diverse multicultural environment
• Proficient in Microsoft Word, Excel, and Outlook
• CIIF will be considered an asset

Statement of Non-Inclusivity: This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Do you have what our client is looking for?  If so, we want to hear from you!
Please inform us if you require any accommodations during the hiring process. Please note only those candidates selected for an interview will be contacted.

We are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any work visas.

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