Bilingual Customer Service Representative

Job Description

Our well-established client in Markham, ON, is looking for Bilingual (French/English) Customer Service Representatives to join their company on a permanent basis. Solve customer's issues, help achieve customer's expectations and handle all customer-facing service procedures, and documenting customer information.

RESPONSIBILITIES:

• Support Operations back-office activities.
• Analyze and respond to customer and make online single day record adjustments (name, address).
• Process necessary documentation received to maintain accurate files and ensure that customers receive necessary documentation in return for their files.
• Keep abreast of industry standards and regulations
• Ensuring a high standard of customer experience is delivered
• Responsible for the Financial Needs Analysis for customer files including, but not limited to: training on procedures, inspecting sales and developing and implementing quality control plans.

REQUIREMENTS:

• Bachelor's Degree or equivalent work experience.
• Experience in insurance industry preferred.
• Bilingual in English and French (written and verbal) mandatory
• Excellent interpersonal skills and be able to handle inquiries efficiently
• Ability to multi-task, talking with customers while completing paperwork and system changes.
• Sales acumen a plus.
• Effective listening and problem-solving skills.
• Professional demeanour.
• Efficient in Microsoft Office and proficiency with call centre software and tools is an asset.
• Must be detail oriented, analytical and possess excellent Customer Relations skills.
• Must be licensed in Accident & Sickness, and Life or be willing to successfully obtain your insurance licenses within the first 90 days with the organization.
• This position will require successful candidates to work 8-hour shifts between 8:00am to 7:00pm Monday to Friday.

PERKS:

• Work onsite - Monday to Friday, 40 hours per week
• Training provided in-office
• Salary, $55k, plus benefits from day one.
• Join a dynamic team and company who offers opportunity for further learning and growth.

If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further and apply today!

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

• Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.