Bilingual Customer Service Representative

Job Description

Start Date: February 2, 2026

Number of Positions: 15



Bilingual Customer Service Representative (Banking)



Dynamic bilingual role in the insurance industry supporting retirement services across Canada. Work in a hybrid model from Halifax or Montreal, with paid training, flexible hours, and potential for extension or full-time hire. Ideal for contact center professionals with strong communication skills in English and French.

What is in it for you:




• Hourly salary of $26.27.


• 3-month contract with the potential for permanent employment.


• Full-time position: 37.50 hours per week.


• Rotating shifts between 9 am to 9 pm AST.


• Hybrid work: 3 office days, from Tuesday to Thursday.


• Industry: Insurance and Canadian Retirement Services.



Responsibilities:




• Handle client service requests accurately and efficiently at the initial point of contact.


• Provide detailed information on Canadian retirement and investment products.


• Use multiple administrative systems to manage and resolve inquiries.


• Guide customers through required forms and policy processes.


• Proactively identify client issues and recommend service improvements.


• Resolve issues within service guidelines and escalate when needed.


• Participate in process improvement initiatives and share feedback on client trends.


• Maintain current knowledge of company policies and procedures.


• Meet performance standards in productivity, quality, compliance, and customer satisfaction.


• Process client transactions as required.


• Protect client privacy and mitigate risk related to account takeovers and fraud.


• Manage multiple cases simultaneously in a fast-paced environment.


• Foster a positive team culture and client relationships.



What you will need to succeed:




• Post-secondary education with relevant industry certification preferred, or equivalent work experience.


• 1+ year of contact center experience in a client-facing service role.


• Bilingual fluency in English and French to support clients in both languages.


• Proven customer service orientation with excellent verbal and written communication skills.


• Ability to build strong relationships and maintain a client-first approach.


• Comfortable working independently and collaboratively in a team setting.


• Analytical thinking and problem-solving capabilities.


• High attention to detail and organizational skills.


• Ability to multitask and prioritize effectively in a time-sensitive environment.


• Responsible and solution-focused mindset with ownership of client issues.


• Familiarity with insurance or financial services policies, processes, or tools is an asset.



Why Recruit Action?



Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.



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