Software International
Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on-prem with AWS Connect.
Role(s) Required: AWS Connect Engineer
Location: Remote (Canada/US)
Required Start Date: ASAP
Required End Date: 6 months + renew
Type: Contract
Total Hours Approved Per Role: 40h/week
Rate: Open based on expectations but target rate is $75-95/hr C2C
- Design and configure Amazon Connect solutions to meet business requirements. Including onni-channel contact flows, routing and queues, prompts, user management etc.
- Contact Centre Configuration in Amazon Dynamo DB
- Monitor and troubleshoot the solution using tools such as AWS Cloudwatch
- Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda
- Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.
- Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions.
- Provide technical support and guidance to contact centre operations teams and end users.
- Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit.
- Prior Contact Center Experience with Genesys development is highly desired
To apply, please visit the following URL:https://en-ca.whatjobs.com/pub_api__cpl__79387915__4809?utm_campaign=publisher&utm_medium=api&utm_source=4809&geoID=6225→