AVP, Third Party Risk Office – Business Segment Relationship Management

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Procurement & Sourcing

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Customer Accountabilities

• Relationship manager and trusted advisor providing guidance and challenge on third party risks and controls for the enterprise.
• Focus on pre-contract activities (e.g., due diligence) and partner with post-contract activities, collaborating with Third Party Risk Office COEs when incidents arise, during exams and change initiatives, etc.
• Lead team of six forward-deployed segment relationship management leads
• Support with risk identification and control assessment across third party lifecycle
• Oversee the closure of open due diligence issues and risks in efficient manner
• Lead a group of highly skilled 1B Third Party Risk practitioners who will enable the achievement of the Business Segments and Corporate Function’s needs while facilitating they operate within TD’s Risk Appetite from Third Party Risk perspective and
• Support and oversee third party activities are in compliance with the approved set of TPRM polices, standards, processes and guidelines
• Provide feedback on risk and control assessments and improving efficiency and effectiveness of Third Party Management Lifecycle
• Identify, assess, monitor, report on and help prioritize the remediation of 3rd party risk and control gaps or issues
• Contribute to management reporting and support executive level reporting Third Party Risk This includes risk appetite metrics and results as measured against risk appetite including reporting on risk across multiple portfolios, product lines, major risk exposures and decisions
• Accountable for monitoring third party contractual deviations from a Third Party Risk Office perspective
• Collaborate with partners by providing expertise to enable informed decisions to drive business value and in alignment with the TD risk tolerance

Shareholder Accountabilities

• Ensure effective pre-contract segment governance and oversight of the 3rd party risks within the TD’s vendor portfolio on behalf of 1st line
• Develop and maintain strong relationships with businesses and corporate areas
• Partner with other risk and control groups to ensure collaboration, understanding, engagement and strong control environment
• Talent management/people development (acquisition/retention/succession)
• Develop and build TD’s brand and external reputation

Employee / Team Accountabilities

• People / Team development – attract/develop the talent necessary to win
• Enhance clarity of role accountabilities, individual and shared
• Support speed, simplicity, agility in decision making and action
• Conflict resolution, building partnerships and perseverance under pressure/crisis
• Technologically savvy
• Strategy development
• Financial management
• Business process improvement
• Senior-level relationship management
• Talent management and leadership development

Metrics & Targets

• Key performance indicators & compliance metrics
• Key Risk Indicators
• Availability, reliability and performance of key business systems
• Business and Control Partner feedback
• Resource planning metrics
• Audit Dashboard
• TPRM Non-Compliance Report
• Time for Open Issues/Findings
• Technologically savvy
• Strategy development
• Financial management
• Business process improvement
• Senior-level relationship management
• Talent management and leadership development
• Delivery of program builds within controllable targets.

Ownership

• Key performance & key risk indicators of key 3rd party risk and security controls

Influences

• Speed-to-Market (Third Party Management Lifecycle)
• 3rd party Controls and Risk Mgmt. implementation
• 3rd party management operating model

Job Qualifications

• Bachelor’s degree
• 10+ year of experience, preferably with Vendor Management and/or Risk, Compliance or Governance & Control experience.
• Knowledge of TD businesses and operations in both Canada, U.S. and globally
• Proven track record of building and developing high performing teams
• Exceptional problem solving and analytical skills (issue identification, problem structuring, analysis, development of actionable recommendations) and conceptual thinking abilities
• Strong understanding of and experience in implementing large scale and complex programs/projects; proven ability to work effectively with teams and individually
• Excellent communication skills, both written and verbal
• Advanced facilitation and influence management skills, and proven ability to develop good business relationships with internal and external partners
• Able to work in an unstructured and fast paced environment
• Customer-focused
• Cross-functional leadership skills

Who We Are:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement:

N/A.

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