Area Manager, Sort Center

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team.

Purview of an Operations Manager:

Manager-I, Operations is responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve any potential issues that impact customer experience and business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in both written and oral forms. She/he should be able to come up with process improvements and drive them through to completion.

Responsibilities include, but are not limited to:

1. Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
2. Developing and/or referring to performance metrics to drive team performance and business results.
3. Identifying the business impact of trends and making data-backed decisions.
4. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
5. Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
6. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Minimum Requirements:

1. 1+ years of employee and performance management experience.
2. Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
3. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
4. Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
5. 1+ years of performance metrics, process improvement or lean techniques experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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