Account Services Representative

Job Description

<p><h3>Job Description</h3><ul><li>Collection of accounts receivable, outstanding rentals, and bad debts</li><li>Credit approvals for term and balance forward accounts</li><li>Credit approvals for consumer and commercial account rentals</li><li>Assist customers inquiring about their accounts and rents</li><li>Locate new contact information for credit customers</li><li>Perform sundry account maintenance</li><li>Registration of accounts through Personal Property Registry</li><li>Work with Equifax reports and their reporting criteria</li><li>Work with Small Claims Courts system</li><li>Provide regular status reports to the Store Manager</li><li>Provide monthly status reports to the Account Services Regional Manager</li></ul><h3>Job Requirements</h3><ul><li>Must be able to work weekdays, weeknights and weekends</li><li>Excellent interpersonal, communication and negotiation skills</li><li>Ability to provide a high level of customer service, both in-store and over the phone</li><li>Thorough organizational skills</li><li>Ability to take initiative and work independently</li><li>Ability to lift and carry large boxes</li><li>Ability to take ownership of tasks and follow them through to resolution</li><li>Basic knowledge of Microsoft Office (Excel, Word, Outlook)</li><li>Experience with consumer credit and collections an asset</li></ul></p>
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