Account Manager

Job Description

Overview

ABOUT EVENTCONNECT

At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnect, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. These values promote cross-departmental collaboration to enhance our partners, customers' experience and service.

Benefits

• Competitive salary and benefits
• Casual but energetic work environment made for today’s workers
• Performance-driven culture
• Growth opportunities
• IT equipment provided
• A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

The Role

As an Account Manager, you are our Event Owners\' first point of contact. You will have the opportunity to leave a positive first impression of our organization, leading to year-over-year growth and lasting partnerships.

As an Account Manager, you will work with an internal team to grow accounts and build strong partner relationships. Providing a high and consistent level of service and strategy that will allow for revenue growth, room night sales, referrals and client retention within your book of business. In doing so, you will strive to be a part of an industry-leading Account Management team that is built around the fundamentals of reliability, innovation, professionalism, integrity & teamwork. Account Managers are the catalyst to uniting the event industry on a single platform that powers amazing experiences".

Responsibilities

• Drive account growth focusing on year-over-year increases through strategic planning, negotiating contracts and upselling products to maximize revenue, room nights and reservations per travelling team
• Develop strong partner relationships by staying in constant communication to ensure day-to-day and long-term needs are met
• Understand partner\'s business objectives, challenges, and market trends to provide strategic recommendations and solutions that align with their goals
• Perform reviews regularly with partners to evaluate their satisfaction, identify areas for improvement, and uncover opportunities for growth
• Manage partner expectations while providing exceptional customer service
• Forecast and monitor account metrics to ensure key performance metrics are met
• Liaise with internal teams and execute operational tasks to ensure customer commitments are met
• Facilitate software training on internal platforms in order for partners to operate and expand their business using the EventConnect software.
• Collaborate with clients and internal development team to maintain and grow EventConnect software
• Perform administrative tasks such as complimentary rooms, preparing partner strategy documents, partner software setup up and CRM management
• Execute and manage partner portfolio including, any escalations, event projections and risk management, event renewals and partnership retention
• Contribute to maintaining and building “best practices/ training material”

Qualifications

• University or College degree
• Proven track record with a strong focus on account management, presenting and meeting with partners, and the ability to retain and grow partnerships.
• Over 5 years of account management experience in the sports, technology, marketing and/or hospitality industry
• Knowledge of the youth & amateur sports industry, including a focus on a specific sport
• Knowledge of the hotel industry, brand standards & hotel contracts is an asset
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
• Ability to work independently as well as a team player
• Ability to multitask and be agile in a fast-paced environment
• Accepts and welcomes new challenges
• Attention to detail is crucial
• Strong problem-solving skills and ability to collaborate with others
• CRM experience is preferred (Zendesk, Hubspot, Etc.)
• Comfortable working with proprietary software

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply. Only those selected for screening and an interview will be contacted.